Shipping policy

Shipping Policy

Shipping is available throughout the contiguous United States (does not include Alaska & Hawaii).  Shipping is not available internationally (including Canada & Mexico)

Flat rate shipping of $25 applies to all orders.

At this time, we do not offer expedited shipping options.

We do not currently ship to PO Boxes.

Tracking Information

As soon as an order is shipped you should receive a shipping confirmation email with tracking number.

Delivery Mishaps

When Shipping Provider states order has been delivered and provides confirmation, we will only be able to re-send the product(s) ordered.

Refunds will not be processed for any packages where the shipping provider can provide confirmation/proof of delivery.

Damage Caused by Shipment

While we try to ensure that your product comes in mint condition, damages do happen from time to time. If you receive a damaged item(s), please take the following steps:

Contact us via email (customercare@openwaterbrands.com) within 24 hours of delivery to claim it as damaged and include the following information for eligibility of a replacement:

Order Number

Product Information

Description of Damage

Pictures of Damage

Retain all original packaging and materials, which includes: shipment box, packing materials, product manual and tags.

Depending on the nature of the damages, a shipping label will be emailed to return the product, or the shipping provider may deem a pick-up inspection is necessary. If a pick-up inspection is required, instructions will be provided.