Shipping & Returns
Effective date: February 1st, 2026
Shipping Policy
Shipping is available throughout the contiguous United States (does not include Alaska & Hawaii). Shipping is not available internationally (including Canada & Mexico)
Flat rate shipping of $25 applies to all orders.
Orders ship by USPS or UPS.
At this time, we do not offer expedited shipping options.
We do not currently ship to PO Boxes.
Tracking Information
As soon as an order is shipped you should receive a shipping confirmation email with tracking number.
Delivery Mishaps
When Shipping Provider states order has been delivered and provides confirmation, we will only be able to re-send the product(s) ordered.
Refunds will not be processed for any packages where the shipping provider can provide confirmation/proof of delivery.
Damage Caused by Shipment
While we try to ensure that your product comes in mint condition, damages do happen from time to time. If you receive a damaged item(s), please take the following steps:
Contact us via email (customercare@openwaterbrands.com) within 24 hours of delivery to claim it as damaged and include the following information for eligibility of a replacement:
Order Number
Product Information
Description of Damage
Pictures of Damage
Retain all original packaging and materials, which includes: shipment box, packing materials, product manual and tags.
Depending on the nature of the damages, a shipping label will be emailed to return the product, or the shipping provider may deem a pick-up inspection is necessary. If a pick-up inspection is required, instructions will be provided.
Return Policy
This return policy applies to products purchased directly from Star Rods via our website. If you purchased from an authorized Star Rods brick-and-mortar dealer, please initiate returns or exchanges with that retailer. Our limited warranty applies to eligible defects regardless of place of purchase, as described HERE. By purchasing a product from us, you accept the terms of this Return Policy.
You may return eligible products purchased on our website within 30 days of delivery, provided they are unused, in as-new condition, and returned with original packaging and all included accessories. All returns require prior authorization and an RMA. Outbound shipping is non-refundable.
Refunds will be credited back to the original method of payment in the amount of the original product price, excluding shipping cost. A refund may take up to 10 business days to process depending on the banking entity. All original parts and packaging will need to be returned.